Tineco Carpet ONE Smart Carpet Cleaner Machine, Lightweight Carpet Shampooer and Portable Upholstery Cleaner with LED Display, Pet Carpet Cleaner with App Connection, Voice Prompts

I've never owned a carpet cleaner before, and was inspired to make this purchase by the NYTimes Wirecutter review, which assigned a top rating. I gave it its first try-out on my living room and dining room area rugs, with are very large undyed wool rugs, with medium height and high-density pile. While the rugs are regularly vacuumed, they had not been deep cleaned before. They did not appear to be dingy, but did not look as fresh as when they were new. The carpet cleaner was easy to use. I went over everything with the normal setting, and then went over it again with the dry setting to get up as much of the liquid as I could. I was really surprised at how much dirt this pulled out of rugs that really didn't appear too dirty to begin with. Frankly I wish I could un-see how dirty the water in the return reservoir was. Afterwards, the rugs looked fully refreshed - like new. They were dry to the touch in a couple of hours. While this is a lot more of a procedure than vacuuming (I had to refill the reservoir a couple of times for each rug), I definitely think it is worth doing every 6 months or so. I would give this product two thumbs up.

This most amazing carpet cleaner is only towered by Tinecos customer service and elegance.This elegant chic demon of dirt is my little miracle! The only reason why I purchased it is because I purchased the multi surface mop. That mop is so unbelievable. It freaked me out a little bit so I decided to add to my new family that makes me look good. It’s good to feel clean. On that note,I don’t know how they do it, but may floors have never been so clean and shiny. I live in humidity and nothing is ever shiny unless you pay attention 100% of the time and I can’t believe it, but my floors are shiny!I work for a luxury company. Every detail is scrutinized and rarely applauded. Thank you for your quality attention to detail courtesy and authenticity of character. This is not based on one interaction with this company it has been several. I applaud you, Tineco I will be a loyal supporter

Wirecutter definitely has this one wrong. We purchased this unit in January 2024 following Wirecutter's recommendation and used it three or four times to clean a single room's wall-to-wall carpet. When it worked, it did a decent job extracting dirt, pet hair (not picked up by our vacuum), and pet smells from the carpet. Not as well as a professional cleaner but good enough. If cleaned meticulously after each use, I expected it would last for a while (it’s not a Bissell Big Green Machine but I didn’t expect it to be in that level of greatness). Alas, the unit stopped working and the nightmare began. I followed the same steps as before, but the on/off switch was not working. I contacted customer service - on the phone at first but then via email (we're now well over 20 messages into this experience) - and after they determined that I had a valid warranty claim, I had to disassemble and pack the unit (note to buyers: keep original box and packing materials or you'll end up spending your own money to repack it when the inevitable warranty claim happens) and take it to a UPS location. A few weeks went by and we received the “repaired” unit. (1) the handle was so badly damaged that it needed to be replaced, and (2) even with the new handle the unit still did not work. As an aside, we were told the handle was damaged during shipping but after opening the box I couldn’t see how that was even possible given how the individual components were packed. Contacted customer service again and was asked for a video to show the malfunction (a fair request but an additional investment of time) and now… “Following our assessment of the issue with your machine, we have determined that a repair is necessary…” Please indicate your acceptance of the repair plan and we’ll send the 19 steps you need to follow to return it to us. Also, our repair facility is being upgraded so it’ll take longer. May the odds be ever in your favor.Another aside, I think the customer service function is not manned by real humans but instead is AI. It’s all scripted, AI is incrementally almost free for the company, and one of AI's main goals is to make it really hard for buyers to resolve issues in a favorable way.We’ll continue following the rules – they have our $500, we have no other option, and who knows how this saga will end; I will report back to you, my faithful review readers – but I’m preparing myself for disappointment similar in feeling to the end of my first high school romantic relationship and will no longer use Wirecutter for any recommendations over $25 (pre-tariff prices). Run, do not walk, away from this appliance unless you’re into fiscal masochism or like disposable appliances.

This is an amazing machine. Workmen were in and out for months. I thought the carpet was destroyed, but this took care of it. I have a Bisell Big Green and this worked so much better. It was shocking how much dirt came up. Highly recommend.

Absolutely love this carpet cleaner. Every issue I’ve run into has been pretty much a user error and easily fixable.Pros: cleans really wellEasy to cleanDrys floorGreat on furnitureCons: I suggest thoroughly cleaning after every use so you avoid odor“Auto” mode is trash and doesn’t do what it says just use manual it works just fineMake sure everything is properly snapped into place otherwise machine won’t work.Dirty water tank gives me issues staying put and removing.