Terra Kaffe Super Automatic Espresso Machine - App-Enabled Coffee Machine - Auto Wake & Sleep - All Milk Types - Roaster-Approved Espresso Settings - Cappuccino Machines for Home - White TK-02

Absolutely blown away by the quality of this machine! The espresso is consistently rich and genuinely café-quality. Customer support was extremely helpful when I had questions. Cleaning is a breeze and I love all the customizable drink options. It's truly transformed my morning routine – easily the best coffee investment I've ever made.

After years of wasting money on expensive espresso machines that made TERRIBLE espresso and lackluster lattes… I’m so glad to have found this one. First, yes it’s expensive, but I have spent way more through the years on Starbucks so I was really ready to have something that would make quality at home coffee drinks. Could there be a machine that actually does what it promises in the ads? Yes. This one does. I found it easy to use and a quick learning curve. One touch Drip coffee, lattes, cappuccinos, espresso, americanos, and more are on point. Flavor and frothing! Its onboard touch screen, mobile app and connectivity are amazing. The ability to be connected to your WiFi means the company can push product updates right to your machine with no fuss. You can also easily adjust the settings on machine to your personal preferences to make espresso your way.Some reviews say the temp of milk based drinks is too cool and seem to base their whole review on that… my take is yeah, you put really cold milk through the machine that is processing it instantly, the result will be room temp. A quick 1 minute microwave warm up is all it takes to bring the milk to room temp+ then your results are perfect! Hot, quality drinks. Customer service is fantastic as well. Got a question? Ask it right in the app and you’ll get a response pretty quickly. My experience is responses in less than 15 min.Get this one! It’s a keeper! Starbucks will be seeing much less of me.

Was really looking forward to this unit based on reviews and videos. Followed all instructions, brewed the first two espressos which are described as calibration of the grinder and water. Third espresso shot was perfect. Made two lattes, very good. Received error message on screen that drip tray was full. Pulled it out and it was bone dry. Noticed "float" in rear corner of drip tray and made sure it was not stuck or failing to otherwise function-- it was working like it should have. Power cycled the unit several times and the only thing from that point forward was the error message to empty the drip tray. Even with drip tray out of the machine, gave the same error message. Stuff happens, I understand that. On to next level of the experience-- customer service and tech support. No published phone number-- email only or send a message through their website-- not good. Surprisingly, received acknowledgement of my email within an hour, but heard nothing further and received no support that day. Next day, an email asked me to again describe the problem and send a photo of the error message. Did that and heard nothing further that day. Next day, I was asked to power cycle and unplug unit for five minutes-- I had already power cycled numerous times but had not unplugged the unit. Followed instructions and no change. Left the unit unplugged overnight to see if that helped-- nope. Customer service was essentially limited to sending me one email a day even though I would respond in the morning and ask for more help. Emails from customer service did include a phone number but I was only able to leave voice mail, twice, and to this day, no one has returned my calls. Couldn't believe I was the first person that had this problem and that they didn't recognize the issue or have a solution-- they did not offer to exchange the unit at any point in time which most other vendors do to keep a customer happy, especially when spending this much money. Next day was asked to send a video of the problem. Made no sense since the only thing that was happening was power on, wait two minutes and error message appears. Neither the app nor touch screen allowed any other functionality to clear the message, "reboot" the machine, revert to factory settings, etc. Complied with making the video but their website was limited to uploading 100 mb video file. Mine was 600 mb and I could not condense the file. File was too large for email. Asked for help transferring the file and received none over 24 hours. Gave up and requested my return due to defective item. Tried researching my issue on my own since it appears fairly simple and assumed others had a fix-- nothing. Subsequently, read lots of reviews on another social platform that rhymes with "Seddit" and people were not happy with this company for many reasons. They lost me.

My husband and I bought this machine as an early holiday gift for ourselves so we’d have great coffee to offer guests for Christmas. I had pretty high expectations for the price point, definitely the most expensive coffee machine I’ve ever owned, and it’s surpassed my expectations.Coming from a Breville Barista Express and Keurig, the TK-02 beats these in all areas. The coffee is SO much better than the Keurig, which you’d expect of course given the price point, but I’m actually surprised how much better. My old Breville, which I loved, broke outside of warranty, so I decided to take a risk with a newer brand, and I have to say - the coffee is better than that too. It’s also a lot easier. I remember last year’s holidays, I spent a lot of time cranking out espresso after espresso on the Breville for my guests, which took my away from the party. I’m excited for the opportunity this year to tap a button then walk away.I wanted some help setting up my new TK-02, as I’m not the most tech savvy, so I called their customer support literally as I unboxed it. It was so nice to talk to a real person who led me through everything step by step. I actually had another question yesterday (the Saturday before Christmas) and was so pleased to get a response to my email within about ten minutes.Definitely recommend Terra Kaffe so far, and I can’t wait to serve all my Christmas guests whatever drinks they want!